Questions About an Order

When contacting us regarding an existing order, please provide your order number and the email address used during checkout. This helps our team locate your purchase more efficiently.

Damaged, Incorrect or Incomplete Orders

If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly and include:

• Your order number
• A clear description of the issue
• Relevant photographs or videos
• A photo of the shipping label or exterior packaging when appropriate

Business Information

Before Returning an Item

Please contact us before shipping any return. Do not automatically send merchandise to our registered business address. Once an eligible return request is approved, customer support will provide the correct return instructions and destination.