Return & Refund Policy

VOQZERI™ · RETURNS & REFUNDS

We want customers to have a clear and straightforward process when requesting a return, refund, replacement, or other order-related support.

Return Eligibility

Return eligibility may depend on the condition of the product, the reason for return, the date the order was received, and other circumstances relevant to the request.

Before Returning an Item

Please contact our customer-service team before sending a return. Our team can provide instructions and confirm whether the request is eligible.

Condition of Returned Products

Unless a product arrived damaged, defective, or incorrect, returned items should generally be unused and returned with original packaging and included accessories where applicable.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what was ordered, please contact us promptly and provide relevant order details and supporting photographs where appropriate.

Refunds

Approved refunds are generally issued to the original payment method. Processing time after approval may vary depending on the payment provider or financial institution.

Return Shipping

Responsibility for return-shipping costs may depend on the reason for return. Instructions will be provided by customer service before an eligible return is sent.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.